Thomson Reuters Legaltech Platform incident

Westlaw Advantage AI Deep Research slow processing

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on February 5, 2026 affecting CoCounsel Core and Westlaw US, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 08:52 PM UTC
Resolved
Feb 06, 2026, 12:54 AM UTC
Duration
4h 2m
Detected by Pingoru
Feb 05, 2026, 08:52 PM UTC

Affected components

CoCounsel CoreWestlaw US

Update timeline

  1. investigating Feb 05, 2026, 08:52 PM UTC

    We are currently experiencing an issue with the AI Deep Research feature with our Westlaw Advantage service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating Feb 05, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 06, 2026, 12:54 AM UTC

    The issue with the AI Deep Research feature with our Westlaw Advantage service is now resolved.