Thomson Reuters Legaltech Platform incident

CoCounsel (All Regions) AI Assisted Research returning errors

Minor Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a minor incident on February 12, 2026 affecting CoCounsel Core, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 02:56 PM UTC
Resolved
Feb 12, 2026, 06:00 PM UTC
Duration
3h 4m
Detected by Pingoru
Feb 12, 2026, 02:56 PM UTC

Affected components

CoCounsel Core

Update timeline

  1. investigating Feb 12, 2026, 02:56 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 12, 2026, 03:48 PM UTC

    Unresponsive or slow chat may negatively impact skills execution - We are currently investigating this issue.

  3. investigating Feb 12, 2026, 04:40 PM UTC

    The issue causing unresponsive/slow chat has been resolved. Chat services are operating normally. we continue investigating the issue for AIAR UK, AIAR for other regions is operational

  4. resolved Feb 12, 2026, 06:00 PM UTC

    Service has been restored and chat performance is back to normal in all regions, including AIAR UK.