Thomson Reuters Legaltech Platform incident
CoCounsel (All Regions) AI Assisted Research returning errors
Resolved after 3 hours 4 minutes, affecting CoCounsel Core - US, on February 12, 2026.
Service has been restored and chat performance is back to normal in all regions, including AIAR UK.
Affected components
Update timeline
- investigating Feb 12, 2026, 02:56 PM UTC
We are currently investigating this issue.
- investigating Feb 12, 2026, 03:48 PM UTC
Unresponsive or slow chat may negatively impact skills execution - We are currently investigating this issue.
- investigating Feb 12, 2026, 04:40 PM UTC
The issue causing unresponsive/slow chat has been resolved. Chat services are operating normally. we continue investigating the issue for AIAR UK, AIAR for other regions is operational
- resolved Feb 12, 2026, 06:00 PM UTC
Service has been restored and chat performance is back to normal in all regions, including AIAR UK.
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