Thomson Reuters Legaltech Platform incident

iSheets microservice unavailable

Major Resolved View vendor source →

Thomson Reuters Legaltech Platform experienced a major incident on March 6, 2026 affecting UK HiqhQ (Collaborate), lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2026, 10:51 AM UTC
Resolved
Mar 06, 2026, 02:57 PM UTC
Duration
4h 5m
Detected by Pingoru
Mar 06, 2026, 10:51 AM UTC

Affected components

UK HiqhQ (Collaborate)

Update timeline

  1. investigating Mar 06, 2026, 10:51 AM UTC

    HighQ UK support teams noticed 500 errors in DataDog relating to iSheets microservices on SG2 server hosted instances. When clients are attemtping to save their changes in iSheets, they receive the following error - "Due to a system error, this record has not been saved". Support groups have been engaged and are investigating the issue.

  2. identified Mar 06, 2026, 11:42 AM UTC

    The teams have discovered that the impacted iSheet database is in a recovery state, which is resulting in application errors when users attempt to save iSheets records. Engineering, Database and Platform teams are engaged and are working to restore the service. More information will be shared in subsequent communications.

  3. resolved Mar 06, 2026, 02:57 PM UTC

    The issue is resolved.