Thomson Reuters Legaltech Platform incident
iSheets microservice unavailable
Resolved after 4 hours 5 minutes, affecting UK HighQ (Collaborate), on March 6, 2026.
The teams have discovered that the impacted iSheet database is in a recovery state, which is resulting in application errors when users attempt to save iSheets records. Engineering, Database and Platform teams are engaged and are working to restore the service. More information will be shared in subsequent communications.
Affected components
Update timeline
- investigating Mar 06, 2026, 10:51 AM UTC
HighQ UK support teams noticed 500 errors in DataDog relating to iSheets microservices on SG2 server hosted instances. When clients are attemtping to save their changes in iSheets, they receive the following error - "Due to a system error, this record has not been saved". Support groups have been engaged and are investigating the issue.
- identified Mar 06, 2026, 11:42 AM UTC
The teams have discovered that the impacted iSheet database is in a recovery state, which is resulting in application errors when users attempt to save iSheets records. Engineering, Database and Platform teams are engaged and are working to restore the service. More information will be shared in subsequent communications.
- resolved Mar 06, 2026, 02:57 PM UTC
The issue is resolved.
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