Thales OneWelcome incident

GTT Data Center -Service Degraded performance

Thales OneWelcome experienced a minor incident on August 19, 2025 affecting US Service Zone, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2025, 09:45 PM UTC
Resolved: Aug 19, 2025, 09:54 PM UTC
Duration: 9m
Detected by Pingoru: Aug 19, 2025, 09:45 PM UTC

Affected components

US Service Zone

Update timeline

investigating Aug 19, 2025, 09:45 PM UTC

We’re currently experiencing degraded performance issues with our GTT Data Center services. Users will experience slow and inconsistent service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Please expect the next update in 60 minutes.
resolved Aug 19, 2025, 09:54 PM UTC

The issue with GTT Data Center Services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.