Thales OneWelcome incident
Investigating issues with Authentication Services
Resolved after 5 hours 49 minutes, affecting EU Service Zone, on September 1, 2026.
Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.
Affected components
Update timeline
- identified Sep 01, 2026, 10:08 PM UTC
The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution. At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- investigating Sep 01, 2026, 10:59 PM UTC
The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.
- investigating Sep 02, 2026, 12:06 AM UTC
While services have been stable for some time, we are still working on the longer-term fix.
- monitoring Sep 02, 2026, 02:07 AM UTC
The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.
- monitoring Sep 02, 2026, 02:54 AM UTC
We are implementing a fix that should ensure continued stability and prevent recurrence.
- monitoring Sep 02, 2026, 03:48 AM UTC
We are continuing to add a workaround. The system remains stable, however.
- resolved Sep 02, 2026, 03:58 AM UTC
Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.
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