Thales OneWelcome incident
Investigating issues with Third Party Integration (eHerkenning, DigiD)
Resolved after 3 minutes, affecting EU Service Zone, on January 22, 2026.
[Incident Report KB0030271](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=0ef9defd2bf27210cdc1f87df291bf47&sysparm_article=KB0030271)
Affected components
Update timeline
- investigating Jan 22, 2026, 02:52 PM UTC
The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration ( DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- investigating Jan 22, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2026, 02:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 02:56 PM UTC
This incident has been resolved.
- postmortem Feb 11, 2026, 02:20 PM UTC
[Incident Report KB0030271](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=0ef9defd2bf27210cdc1f87df291bf47&sysparm_article=KB0030271)
Your product runs on more than Thales OneWelcome
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services