Thales OneWelcome incident

Investigating issues with Third Party Integration (eHerkenning, DigiD)

Minor Resolved View vendor source →

Thales OneWelcome experienced a minor incident on January 22, 2026 affecting EU Service Zone, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:52 PM UTC
Resolved
Jan 22, 2026, 02:56 PM UTC
Duration
3m
Detected by Pingoru
Jan 22, 2026, 02:52 PM UTC

Affected components

EU Service Zone

Update timeline

  1. investigating Jan 22, 2026, 02:52 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration ( DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. investigating Jan 22, 2026, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 22, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 22, 2026, 02:56 PM UTC

    This incident has been resolved.

  6. postmortem Feb 11, 2026, 02:20 PM UTC

    [Incident Report KB0030271](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=0ef9defd2bf27210cdc1f87df291bf47&sysparm_article=KB0030271)