Thales OneWelcome incident

Investigating issues with RITM component

Major Resolved View vendor source →

Thales OneWelcome experienced a major incident on January 26, 2026 affecting EU Service Zone, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 12:13 PM UTC
Resolved
Jan 26, 2026, 12:22 PM UTC
Duration
8m
Detected by Pingoru
Jan 26, 2026, 12:13 PM UTC

Affected components

EU Service Zone

Update timeline

  1. investigating Jan 26, 2026, 12:14 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with RITM services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. resolved Jan 26, 2026, 12:22 PM UTC

    This incident has been resolved.

  3. postmortem Feb 11, 2026, 02:22 PM UTC

    [ Incident Report KB0030287](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4b37df842b033a10e3e3f62cee91bfb7&sysparm_article=KB0030287)