Thales OneWelcome incident
GTT Data Center -Service Degraded performance
Resolved after 9 minutes, affecting US Service Zone, on August 19, 2025.
The issue with GTT Data Center Services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Affected components
Update timeline
- investigating Aug 19, 2025, 09:45 PM UTC
We’re currently experiencing degraded performance issues with our GTT Data Center services. Users will experience slow and inconsistent service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Please expect the next update in 60 minutes.
- resolved Aug 19, 2025, 09:54 PM UTC
The issue with GTT Data Center Services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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