Resolved after 10 minutes, affecting EU Service Zone, on July 27, 2026.
The Incident Report is available in our Knowledge Base here: [KB0030838](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4ee667832b1e8f10fc8ff6eff891bf6f&sysparm_article=KB0030838)
Affected components
Update timeline
- investigating Jul 27, 2026, 07:48 AM UTC
Our Email Services are currently experiencing issues impacting a small subset of customers. Our team is actively investigating the matter and will provide updates as they become available.
- identified Jul 27, 2026, 07:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 27, 2026, 07:58 AM UTC
This incident has been resolved.
- postmortem Jul 31, 2026, 10:38 AM UTC
The Incident Report is available in our Knowledge Base here: [KB0030838](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4ee667832b1e8f10fc8ff6eff891bf6f&sysparm_article=KB0030838)
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