Thales OneWelcome incident

Cloud WAF Ongoing Incident

Major Ongoing View vendor source →

Thales OneWelcome is currently experiencing a major incident affecting EU Service Zone, which began 1h ago. The vendor's full update timeline is below.

Started
May 20, 2026, 10:27 PM UTC
Resolved
Ongoing
Duration
● 59m
Detected by Pingoru
May 20, 2026, 10:27 PM UTC

Affected components

EU Service Zone

Update timeline

  1. investigating May 20, 2026, 10:27 PM UTC

    Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here: https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ Thank you.