Thales OneWelcome experienced a major incident on March 23, 2026 affecting EU Service Zone, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
EU Service Zone
Update timeline
- investigating Mar 23, 2026, 11:10 AM UTC
The Amsterdam GTT datacenter is currently impacted by network issues, first observed at 11:20 CET. The Thales Incident Response Team is actively working to identify the root cause and restore normal operations. Further updates will be communicated as the situation develops.
- resolved Mar 23, 2026, 11:37 AM UTC
This incident has been resolved.