Thales OneWelcome incident
Investigating issues with Service components
Resolved after 12 minutes, affecting EU Service Zone, on December 3, 2025.
[Incident Report KB0030118](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=23c1ca743b3132987bb41b54c3e45a48&sysparm_article=KB0030118)
Affected components
Update timeline
- investigating Dec 03, 2025, 02:13 PM UTC
The Thales Incident Response Team is actively investigating reports of a potential service interruption with services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- identified Dec 03, 2025, 02:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 03, 2025, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 03, 2025, 02:25 PM UTC
This incident has been resolved.
- postmortem Jan 29, 2026, 07:47 AM UTC
[Incident Report KB0030118](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=23c1ca743b3132987bb41b54c3e45a48&sysparm_article=KB0030118)
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