Resolved after 5 hours 15 minutes, affecting EU Service Zone, on August 28, 2026.
**Incident Report available** The Incident Report is available on our Knowledge Base here: [OWIR-20260828](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=684881363b4b47d002e811d964e45adb&sysparm_article=KB0030990)
Affected components
Update timeline
- investigating Aug 28, 2026, 04:31 AM UTC
The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- identified Aug 28, 2026, 05:08 AM UTC
A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.
- monitoring Aug 28, 2026, 06:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 09:47 AM UTC
This incident has been resolved.
- postmortem Sep 04, 2026, 10:48 AM UTC
**Incident Report available** The Incident Report is available on our Knowledge Base here: [OWIR-20260828](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=684881363b4b47d002e811d964e45adb&sysparm_article=KB0030990)
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