Thales OneWelcome incident

Third Party Integration (eHerkenning, DigiD) - Full outage

Major Resolved View vendor source →

Thales OneWelcome experienced a major incident on March 17, 2026 affecting EU Service Zone, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 03:57 PM UTC
Resolved
Mar 17, 2026, 04:32 PM UTC
Duration
34m
Detected by Pingoru
Mar 17, 2026, 03:57 PM UTC

Affected components

EU Service Zone

Update timeline

  1. monitoring Mar 17, 2026, 03:57 PM UTC

    We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.

  2. resolved Mar 17, 2026, 04:32 PM UTC

    The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.