Thales OneWelcome incident
Third Party Integration (eHerkenning, DigiD) - Full outage
Resolved after 34 minutes, affecting EU Service Zone, on March 17, 2026.
The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Affected components
Update timeline
- monitoring Mar 17, 2026, 03:57 PM UTC
We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.
- resolved Mar 17, 2026, 04:32 PM UTC
The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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