SMS Service Provider end service Full outage

Update timeline

1. investigating Aug 02, 2026, 08:23 PM UTC

   We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service. We apologize for any inconvenience. Please expect the next update in 60 minutes.

2. investigating Aug 02, 2026, 08:47 PM UTC

   The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

3. investigating Aug 02, 2026, 10:03 PM UTC

   The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

4. investigating Aug 02, 2026, 10:14 PM UTC

   We are working with our SMS vendor to restore service. We will provide further updates as they become available.

5. investigating Aug 03, 2026, 01:42 AM UTC

   We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

6. investigating Aug 03, 2026, 05:00 AM UTC

   We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

7. identified Aug 03, 2026, 06:28 AM UTC

   The issue has been identified and a fix is being implemented.

8. identified Aug 03, 2026, 06:29 AM UTC

   Issue with the SMS Services has been resolved now. We are monitoring it.

9. monitoring Aug 03, 2026, 08:54 AM UTC

   The issue affecting our SMS service has been addressed. Our team is actively monitoring the system to ensure full stability.

10. resolved Aug 03, 2026, 02:19 PM UTC

    This incident has been resolved.

11. postmortem Aug 10, 2026, 08:01 AM UTC

    The Incident Report is available in our Knowledge Base here: \[[KB0030861](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=37b3bf663ba68f507bb41b54c3e45a04&sysparm_article=KB0030861)\]