Resolved after 2 hours 53 minutes, affecting EU Service Zone, on September 1, 2026.
**Incident Report available:** The Incident Report is available on our Knowledge Base here: [OWIR-20260901](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=85eda0be3b0b07d002e811d964e45a3f&sysparm_article=KB0030988)
Affected components
Update timeline
- investigating Sep 01, 2026, 02:20 PM UTC
The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.
- identified Sep 01, 2026, 02:43 PM UTC
We have identified the misbehaving back-end component and have made some changes and are validating the results. We will provide further updates as they become available.
- monitoring Sep 01, 2026, 02:55 PM UTC
The issue with Authentication Services has been resolved, and, where necessary, corrective action was taken for the customers affected. We will monitor for any anomalies before closing the incident.
- resolved Sep 01, 2026, 05:14 PM UTC
All services are stable and behaving as expected. An Incident report will be made available within 5 business days.
- postmortem Sep 04, 2026, 09:59 AM UTC
**Incident Report available:** The Incident Report is available on our Knowledge Base here: [OWIR-20260901](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=85eda0be3b0b07d002e811d964e45a3f&sysparm_article=KB0030988)
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