Thales OneWelcome incident

OIP Access Incident

Major Resolved View vendor source →

Thales OneWelcome experienced a major incident on September 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 04:00 AM UTC
Resolved
Sep 16, 2025, 04:00 AM UTC
Duration
—
Detected by Pingoru
Sep 16, 2025, 04:00 AM UTC

Update timeline

  1. resolved Sep 17, 2025, 05:07 PM UTC

    Traffic erroneously blocked for roughly 15 minutes within the security infrastructure. An Incident Report will be provided within the coming days.

  2. postmortem Oct 01, 2025, 09:16 AM UTC

    [Incident Report KB0029925](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=1b8084463bd4fe10381ecfaf55e45abc&sysparm_article=KB0029925)