Thales OneWelcome Outage History

Thales OneWelcome is up right now

Pingoru has recorded 22 incidents for Thales OneWelcome: 18 in the last 12 months and 9 in the last 90 days.

Source: status.onewelcome.com

22incidents recorded
18last 12 months
9last 90 days
3 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Thales OneWelcome in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026122 of 744 (3%)
June 202600 of 720 (0%)
July 202621 of 744 (0%)
August 2026324 of 744 (3%)
September 2026311 of 720 (2%)
October 202622 of 524 (0%)

Incidents, newest first

Major October 12, 2026 Investigating issues with ACCESS component 1h 4m EU Service Zone

Started Oct 12, 2026, 08:34 AM UTC· resolved Oct 12, 2026, 09:39 AM UTC

  1. investigating Oct 12, 2026, 08:34 AM UTC

    The Thales Incident Response Team is still actively investigating reports of a potential service interruption with ACCESS services for some customers. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Oct 12, 2026, 09:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 12, 2026, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 24, 2026 Investigating issues with Third Party Integration: DigiD 2h 7m EU Service Zone

Started Sep 24, 2026, 02:11 PM UTC· resolved Sep 24, 2026, 04:18 PM UTC

  1. investigating Sep 24, 2026, 02:11 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Sep 24, 2026, 02:18 PM UTC

    We have confirmed that the OneWelcome Identity Platform is functioning as expected and that the issue is specific to DigiID. https://allestoringen.nl/en/status/digid/

  3. monitoring Sep 24, 2026, 03:12 PM UTC

    We are seeing a significant decrease in errors coming from the DigiID endpoint. We are closely monitoring, but it appears they are resolving the issue on their end.

  4. resolved Sep 24, 2026, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026 Investigating issues with Authentication Services 5h 49m EU Service Zone

Started Sep 01, 2026, 10:08 PM UTC· resolved Sep 02, 2026, 03:58 AM UTC

  1. identified Sep 01, 2026, 10:08 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with authentication services. We are isolating the affected component and working towards resolution. At this time, the issue does not appear entirely widespread, but some customers may see issues while authenticating. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. investigating Sep 01, 2026, 10:59 PM UTC

    The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

  3. investigating Sep 02, 2026, 12:06 AM UTC

    While services have been stable for some time, we are still working on the longer-term fix.

  4. monitoring Sep 02, 2026, 02:07 AM UTC

    The system has remained stable, and we understand the underlying cause; however, we are continuing to monitor and work towards a resolution that will ensure continued availability.

  5. monitoring Sep 02, 2026, 02:54 AM UTC

    We are implementing a fix that should ensure continued stability and prevent recurrence.

  6. monitoring Sep 02, 2026, 03:48 AM UTC

    We are continuing to add a workaround. The system remains stable, however.

  7. resolved Sep 02, 2026, 03:58 AM UTC

    Our workaround was successfully applied. All services are within expected operational parameters. We will close this incident.

Read the full incident report →

Critical September 1, 2026 Investigating issues with Authentication 2h 53m EU Service Zone

Started Sep 01, 2026, 02:20 PM UTC· resolved Sep 01, 2026, 05:14 PM UTC

  1. investigating Sep 01, 2026, 02:20 PM UTC

    The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

  2. identified Sep 01, 2026, 02:43 PM UTC

    We have identified the misbehaving back-end component and have made some changes and are validating the results. We will provide further updates as they become available.

  3. monitoring Sep 01, 2026, 02:55 PM UTC

    The issue with Authentication Services has been resolved, and, where necessary, corrective action was taken for the customers affected. We will monitor for any anomalies before closing the incident.

  4. resolved Sep 01, 2026, 05:14 PM UTC

    All services are stable and behaving as expected. An Incident report will be made available within 5 business days.

  5. postmortem Sep 04, 2026, 09:59 AM UTC

    **Incident Report available:** The Incident Report is available on our Knowledge Base here: [OWIR-20260901](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=85eda0be3b0b07d002e811d964e45a3f&sysparm_article=KB0030988)

Read the full incident report →

Minor August 28, 2026 Investigating issues with Events Reporting 5h 15m EU Service Zone

Started Aug 28, 2026, 04:31 AM UTC· resolved Aug 28, 2026, 09:47 AM UTC

  1. investigating Aug 28, 2026, 04:31 AM UTC

    The Thales Incident Response Team is actively investigating reports of a service disruption with Events Reporting services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Aug 28, 2026, 05:08 AM UTC

    A workaround has been implemented, and Old Event reporting is currently functioning as expected. However, some issues persist with New Event reporting, where users are able to query but are unable to access the events. Our team is actively working to resolve this issue and will provide further updates as they become available.

  3. monitoring Aug 28, 2026, 06:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 28, 2026, 09:47 AM UTC

    This incident has been resolved.

  5. postmortem Sep 04, 2026, 10:48 AM UTC

    **Incident Report available** The Incident Report is available on our Knowledge Base here: [OWIR-20260828](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=684881363b4b47d002e811d964e45adb&sysparm_article=KB0030990)

Read the full incident report →

Major August 2, 2026 SMS Service Provider end service Full outage 17h 55m EU Service Zone

Started Aug 02, 2026, 08:23 PM UTC· resolved Aug 03, 2026, 02:19 PM UTC

  1. investigating Aug 02, 2026, 08:23 PM UTC

    We’re experiencing a service outage with our SMS Service Provider end. Our team is currently working to restore the service. We apologize for any inconvenience. Please expect the next update in 60 minutes.

  2. investigating Aug 02, 2026, 08:47 PM UTC

    The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

  3. investigating Aug 02, 2026, 10:03 PM UTC

    The Thales incident Response Team is currently working towards service restoration. We will provide further updates as they become available.

  4. investigating Aug 02, 2026, 10:14 PM UTC

    We are working with our SMS vendor to restore service. We will provide further updates as they become available.

  5. investigating Aug 03, 2026, 01:42 AM UTC

    We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

  6. investigating Aug 03, 2026, 05:00 AM UTC

    We are continuing to work with our SMS vendor to restore service. We will provide further updates as they become available.

  7. identified Aug 03, 2026, 06:28 AM UTC

    The issue has been identified and a fix is being implemented.

  8. identified Aug 03, 2026, 06:29 AM UTC

    Issue with the SMS Services has been resolved now. We are monitoring it.

  9. monitoring Aug 03, 2026, 08:54 AM UTC

    The issue affecting our SMS service has been addressed. Our team is actively monitoring the system to ensure full stability.

  10. resolved Aug 03, 2026, 02:19 PM UTC

    This incident has been resolved.

  11. postmortem Aug 10, 2026, 08:01 AM UTC

    The Incident Report is available in our Knowledge Base here: \[[KB0030861](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=37b3bf663ba68f507bb41b54c3e45a04&sysparm_article=KB0030861)\]

Read the full incident report →

Minor July 27, 2026 Investigating issues with Email services 10m EU Service Zone

Started Jul 27, 2026, 07:48 AM UTC· resolved Jul 27, 2026, 07:58 AM UTC

  1. investigating Jul 27, 2026, 07:48 AM UTC

    Our Email Services are currently experiencing issues impacting a small subset of customers. Our team is actively investigating the matter and will provide updates as they become available.

  2. identified Jul 27, 2026, 07:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 27, 2026, 07:58 AM UTC

    This incident has been resolved.

  4. postmortem Jul 31, 2026, 10:38 AM UTC

    The Incident Report is available in our Knowledge Base here: [KB0030838](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4ee667832b1e8f10fc8ff6eff891bf6f&sysparm_article=KB0030838)

Read the full incident report →

Major May 20, 2026 Cloud WAF Ongoing Incident 22h 23m EU Service Zone

Started May 20, 2026, 10:27 PM UTC· resolved May 21, 2026, 08:51 PM UTC

  1. investigating May 20, 2026, 10:27 PM UTC

    Our Cloud Web Application Firewall is experiencing issues affecting a small subset of customers. Updates regarding the progress of the incident can be found here: https://status.imperva.com/incidents/yhpxj3h2fc3g?_sm_au_=iVV67Nr3fDc3DKfQ Thank you.

  2. investigating May 21, 2026, 12:49 PM UTC

    The affected customers have been returned to operational status; however, the WAF is still experiencing issues. We will keep this incident open until we get confirmation that all issues have been resolved.

  3. resolved May 21, 2026, 08:51 PM UTC

    We will now close this incident.

Read the full incident report →

Major March 23, 2026 Amsterdam GTT Datacenter Outage 26m EU Service Zone

Started Mar 23, 2026, 11:10 AM UTC· resolved Mar 23, 2026, 11:37 AM UTC

  1. investigating Mar 23, 2026, 11:10 AM UTC

    The Amsterdam GTT datacenter is currently impacted by network issues, first observed at 11:20 CET. The Thales Incident Response Team is actively working to identify the root cause and restore normal operations. Further updates will be communicated as the situation develops.

  2. resolved Mar 23, 2026, 11:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026 Third Party Integration (eHerkenning, DigiD) - Full outage 34m EU Service Zone

Started Mar 17, 2026, 03:57 PM UTC· resolved Mar 17, 2026, 04:32 PM UTC

  1. monitoring Mar 17, 2026, 03:57 PM UTC

    We experienced a service outage with Third Party Integration (eHerkenning, DigiD). They have confirmed that services are now up and stable but are still in a monitoring state. We will provide updates as they become available.

  2. resolved Mar 17, 2026, 04:32 PM UTC

    The issue with Third Party Integration (eHerkenning, DigiD) has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →

Major January 26, 2026 Investigating issues with RITM component 8m EU Service Zone

Started Jan 26, 2026, 12:13 PM UTC· resolved Jan 26, 2026, 12:22 PM UTC

  1. investigating Jan 26, 2026, 12:14 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with RITM services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. resolved Jan 26, 2026, 12:22 PM UTC

    This incident has been resolved.

  3. postmortem Feb 11, 2026, 02:22 PM UTC

    [ Incident Report KB0030287](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=4b37df842b033a10e3e3f62cee91bfb7&sysparm_article=KB0030287)

Read the full incident report →

Minor January 22, 2026 Investigating issues with Third Party Integration (eHerkenning, DigiD) 3m EU Service Zone

Started Jan 22, 2026, 02:52 PM UTC· resolved Jan 22, 2026, 02:56 PM UTC

  1. investigating Jan 22, 2026, 02:52 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration ( DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. investigating Jan 22, 2026, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 22, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 22, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 22, 2026, 02:56 PM UTC

    This incident has been resolved.

  6. postmortem Feb 11, 2026, 02:20 PM UTC

    [Incident Report KB0030271](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=0ef9defd2bf27210cdc1f87df291bf47&sysparm_article=KB0030271)

Read the full incident report →

Major December 3, 2025 Investigating issues with Service components 12m EU Service Zone

Started Dec 03, 2025, 02:13 PM UTC· resolved Dec 03, 2025, 02:25 PM UTC

  1. investigating Dec 03, 2025, 02:13 PM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. identified Dec 03, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 03, 2025, 02:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 03, 2025, 02:25 PM UTC

    This incident has been resolved.

  5. postmortem Jan 29, 2026, 07:47 AM UTC

    [Incident Report KB0030118](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=23c1ca743b3132987bb41b54c3e45a48&sysparm_article=KB0030118)

Read the full incident report →

Minor September 18, 2025 EU OIP Incident 40m EU Service Zone

Started Sep 18, 2025, 04:46 PM UTC· resolved Sep 18, 2025, 05:27 PM UTC

  1. investigating Sep 18, 2025, 04:46 PM UTC

    We are seeing errors that may prevent several services from functioning for some users. We currently investigating.

  2. investigating Sep 18, 2025, 04:58 PM UTC

    We can confirm Tulip and CIM services are being affected. Our investigation is continuing. Updates will be provided as they become available.

  3. monitoring Sep 18, 2025, 05:13 PM UTC

    We have taken corrective actions and are now seeing positive results and the services are returning to nominal operation. We will continue to monitor and test and will close the ticket once we are confident the service will remain stable.

  4. resolved Sep 18, 2025, 05:27 PM UTC

    Our testing and monitoring indicates system stability and reliability. We will now close this incident.

  5. postmortem Oct 01, 2025, 09:16 AM UTC

    [Incident Report KB0029926](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=b9a9c08e3b58fe10381ecfaf55e45a55&sysparm_article=KB0029926)

Read the full incident report →

Major September 16, 2025 OIP Access Incident 15m

Started Sep 16, 2025, 04:00 AM UTC· resolved Sep 16, 2025, 04:15 AM UTC

  1. resolved Sep 17, 2025, 05:07 PM UTC

    Traffic erroneously blocked for roughly 15 minutes within the security infrastructure. An Incident Report will be provided within the coming days.

  2. postmortem Oct 01, 2025, 09:16 AM UTC

    [Incident Report KB0029925](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=1b8084463bd4fe10381ecfaf55e45abc&sysparm_article=KB0029925)

Read the full incident report →

Minor August 19, 2025 GTT Data Center -Service Degraded performance 9m US Service Zone

Started Aug 19, 2025, 09:45 PM UTC· resolved Aug 19, 2025, 09:54 PM UTC

  1. investigating Aug 19, 2025, 09:45 PM UTC

    We’re currently experiencing degraded performance issues with our GTT Data Center services. Users will experience slow and inconsistent service. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Please expect the next update in 60 minutes.

  2. resolved Aug 19, 2025, 09:54 PM UTC

    The issue with GTT Data Center Services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

Read the full incident report →