Telna Outage History

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance, mainly for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may have difficulty establishing new data sessions, particularly for devices with IMSI 7. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Customers may encounter issues with activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support

Due to the current challenging situation in the region, we have been notified by our roaming partner in Kuwait that they have been instructed to block data roaming services for all inbound roamers in Kuwait with immediate effect. We are monitoring the service status and will keep you informed once it is restored.

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a service degradation affecting API performance. Service Impact: API calls might be delayed or unresponsive. There are no underlying network issues related to this incident. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: In the last hour, our IMSI 19 roaming partner is experiencing service degradation. Service Impact: Devices may experience difficulties establishing new sessions. Existing sessions remain unaffected. We are monitoring the progress and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Our IMSI 10 roaming partner is experiencing 4G data service degradation on their network. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Our IMSI 7 roaming partner has informed us that they are experiencing widespread service degradation on their network. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: New Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. Our teams are still working to restore service as soon as possible. We will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: VPLMN Investigation Description: Our roaming partner (OMANTEL Oman) has informed us that they are experiencing service degradation on their network. Service Impact: Devices may experience difficulties to connect to the network. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Cloudflare (one of our third-party providers) is currently experiencing a Global service degradation affecting Connect platform availability and API performance. Service Impact: The Connect platform might not be available and API calls might be delayed or unresponsive. There are no underlying network issues related to this incident. We are monitoring the service status and will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Amazon Web Services (AWS) is currently experiencing a global network service degradation, resulting in connectivity issues impacting IMSI 7. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. AWS is actively working to resolve the issue as soon as possible. Our team is closely monitoring the situation and working on rerouting traffic. We will continue to provide updates as they become available. Affected Countries/Region: Europe Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: VPLMN Investigation Description: Telcel Mexico has informed us that they are experiencing widespread service degradation on their network due to a fiber cut. Service Impact: Devices may have encountered issues connecting to the Telcel network. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Affected Countries/Region: Mexico Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Our IMSI 29 roaming partner has informed us that they are experiencing widespread service degradation on their network. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Regards, Telna Support