Telna Outage History

There were 3 Telna outages since February 10, 2026 totaling 56h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.telna.com

Minor April 9, 2026

eSIM Platform Vendor Service Degradation

Detected by Pingoru: Apr 09, 2026, 02:31 AM UTC
Resolved: Apr 09, 2026, 02:44 AM UTC
Duration: 13m

Affected: Connect for WholesaleConnect API

Timeline · 2 updates

investigating Apr 09, 2026, 02:31 AM UTC

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Customers may encounter issues with activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support
resolved Apr 09, 2026, 02:44 AM UTC

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that our eSIM Platform vendor has resolved the issue. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support

Read the full incident report →

Notice March 18, 2026

Notification of Mobile Network Shutdown in Bali During Nyepi Day (19–20 March 2026)

Detected by Pingoru: Mar 18, 2026, 04:06 PM UTC
Resolved: Mar 21, 2026, 12:00 AM UTC
Duration: 2d 7h

Timeline · 2 updates

identified Mar 18, 2026, 04:06 PM UTC

We would like to inform you about an upcoming nationwide religious observance in Bali, Indonesia, known as Nyepi Day (Day of Silence). In accordance with local government regulations, the network operators in Indonesia will implement a temporary shutdown of mobile data services in the Bali area during this period. Network Shutdown Schedule Start: 19 March 2026 at 06:00 Bali Time (GMT+8) End: 20 March 2026 at 06:00 Bali Time (GMT+8) Impacted: All subscribers in Bali, including roaming users Unavailable: Mobile data & VoLTE Available: Voice (2G) and SMS
resolved Apr 28, 2026, 11:08 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 10, 2026

Service Degradation with API

Detected by Pingoru: Feb 10, 2026, 10:26 PM UTC
Resolved: Feb 10, 2026, 10:49 PM UTC
Duration: 22m

Affected: Connect API

Timeline · 3 updates

investigating Feb 10, 2026, 10:26 PM UTC

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a service degradation affecting API performance. Service Impact: API calls might be delayed or unresponsive. There are no underlying network issues related to this incident. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support
monitoring Feb 10, 2026, 10:36 PM UTC

Hello, This is to update you regarding the following incident: Incident Status: Recovery Description: We are currently in the recovery phase, and are monitoring improvements to API performance. Our team is closely monitoring the services, and we will keep you updated. Regards, Telna Support
resolved Feb 10, 2026, 10:49 PM UTC

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support

Read the full incident report →

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