Telna incident

Data Service Degradation

Minor Resolved View vendor source →

Telna experienced a minor incident on November 28, 2025 affecting Data Services EU and Data Services EU and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 02:33 AM UTC
Resolved
Nov 28, 2025, 08:57 AM UTC
Duration
6h 23m
Detected by Pingoru
Nov 28, 2025, 02:33 AM UTC

Affected components

Data Services EUData Services EUData Services EUData Services EUData Services NAData Services NAData Services NAData Services NAData Services APACData Services APAC

Update timeline

  1. investigating Nov 28, 2025, 02:33 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: New Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

  2. investigating Nov 28, 2025, 04:54 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. Our teams are still working to restore service as soon as possible. We will keep you updated. Regards, Telna Support

  3. identified Nov 28, 2025, 07:55 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Recovery Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. We are recovering the service and expect to complete this process soon. We will update once done. Regards, Telna Support

  4. resolved Nov 28, 2025, 08:57 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: resolved Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. The service is fully recovered, we are closely monitoring the performance. Regards, Telna Support