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Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance, mainly for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may have difficulty establishing new data sessions, particularly for devices with IMSI 7. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are experiencing a performance degradation affecting data services for devices utilizing IMSI 7. The sponsor engineering teams are actively working to resolve the issue. Please note that a minor impact previously observed on other IMSIs has been fully mitigated and is no longer persisting. Service Impact: Devices may experience difficulties establishing new data sessions on IMSI 7. Existing active sessions remain unaffected. We are continuously monitoring the situation and remain actively engaged with the sponsor NOC team. Regards, Telna Support

Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are observing a gradual recovery for the performance degradation affecting data services on IMSI 7. The sponsor engineering teams remain actively engaged and continue working toward full resolution. Please note that the minor impact previously observed on other IMSIs has been mitigated, and we are continuing to monitor closely. Service Impact: Some devices may still experience intermittent difficulties establishing new data sessions on IMSI 7 while recovery continues. Existing active sessions remain unaffected. We continue to monitor the situation closely and remain actively engaged with the sponsor NOC team. We will provide further updates as recovery progresses. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will continue to provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: The sponsor has informed us that services have been recovered for devices using IMSI 7. Data services are currently operating normally, and we are continuing to monitor the situation closely to ensure service stability. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Investigating Description: Over the past hour, BICS has been experiencing a data service degradation impacting IMSI 2 services. Service Impact: Devices may experience difficulties establishing new data sessions or maintaining existing data connectivity. We are actively engaged with our connectivity partner to resolve the issue as quickly as possible and will continue to provide updates as more information becomes available. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Investigating Description: Over the past few hours, BICS has been experiencing data service degradation affecting IMSI 2 services. Service Impact: Devices may continue to experience difficulties establishing new data sessions or maintaining existing data connectivity. Our teams remain actively engaged with BICS operations and escalation teams. Although recovery actions are ongoing, BICS has not yet been able to fully stabilize the affected services, and the issue remains under active investigation. We are closely monitoring the situation and will continue to provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Investigating Description: BICS is still experiencing data service degradation affecting IMSI 2 services. Service Impact: Devices may continue to experience difficulties establishing new data sessions or maintaining existing data connectivity. Our teams remain actively engaged with BICS operations and escalation teams. Although recovery actions are ongoing, BICS has not yet fully stabilized the affected services. We are closely monitoring the situation and will continue to provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Investigating Description: BICS is still experiencing data service degradation affecting IMSI 2 services. Service Impact: Devices may continue to experience difficulties establishing new data sessions or maintaining existing data connectivity. We are actively engaged with BICS operations and escalation teams. We are closely monitoring the situation and will continue to provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support

Hello, This is to update you regarding a recent service observation: Incident Status: Resolved Description: Earlier today, during a scheduled maintenance window, we observed brief intermittent performance variability that may have affected a subset of API interactions and connectivity in the USA. Service Impact: Some API calls may have experienced elevated response times, and limited connectivity inconsistencies may have been intermittently observed. Normal performance has been restored, and we continue to monitor closely to ensure ongoing stability. Regards, Telna Support

We would like to inform you that Russian authorities have announced security measures ahead of the May holidays that include temporary restrictions on mobile communications in Moscow, in effect until May 10. Affected users: All subscribers in Moscow, including international roaming users. Service status: ▪️Mobile data — Unavailable ▪️SMS (inbound & outbound) — Unavailable ▪️Voice calls — Operational We are monitoring the situation closely and will post updates when made available. Regards, Telna Support

This incident has been resolved.