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Hello, This is to provide an update regarding the following incident: Incident Status: VPLMN Investigation Description: T-Mobile has informed us that it is currently experiencing widespread service degradation across its network in the United States. Service Impact: Devices across all IMSIs may experience difficulty connecting to the T-Mobile network or may display limited or no service. T-Mobile is actively working to resolve the issue as soon as possible. We are monitoring the situation closely and will provide further updates as more information becomes available. Regards, Telna Support

Hello, This is to provide a final update regarding the following incident: Incident Status: Resolved Description: T-Mobile has confirmed that service has been fully restored across its network in the United States. Will continue to monitor the services closely and provide updates if necessary. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. Our teams are still working to restore service as soon as possible. We will keep you updated. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: One of our upstream signaling providers is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Service Impact: Customers may experience service degradation during this time. Existing active sessions may also be affected. We are continuously monitoring the situation and maintaining active communication with our upstream signaling provider's NOC team. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Recovering Description: We are now in the recovery phase, and we expect normal operations to resume shortly. Service Impact: Some customers may continue to experience intermittent service degradation during the recovery period. Existing active sessions may also remain affected. We are continuing to monitor the recovery closely and remain in active communication with our upstream signaling provider’s NOC team. We will provide further updates as restoration progresses and additional information becomes available. Regards, Telna Support

Hello, This is to provide an update regarding the following incident: Incident Status: Resolved Description: The upstream signaling provider incident has been fully resolved. Following the restoration of services, we conducted thorough monitoring and validation with our upstream provider to confirm that network performance had fully stabilized. Service Impact: Connectivity has returned to normal levels, and all services are operating as expected. We appreciate your patience and understanding throughout this incident and the recovery period. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are experiencing service degradation due to an ongoing issue with our cloud infrastructure provider. The provider's technical team are working to resolve the issue. Service Impact: Customers may experience intermittent connectivity issues, difficulty establishing new data sessions, or service unavailability during this time. Existing active sessions may also be affected. We are continuously monitoring the situation and maintaining active communication with our cloud provider's NOC team. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Recovery Description: We are in the recovery phase following a cloud infrastructure provider incident. Complete restoration is underway, and we expect to return to normal operations shortly. Service Impact: Customers should see improved connectivity and more stable data sessions. Some intermittent issues may still occur during recovery. We are continuously monitoring the situation and maintaining active communication with our cloud provider's NOC team to expedite complete resolution. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: The cloud infrastructure provider incident has been fully resolved. Following the initial fix, we conducted thorough monitoring and analysis with our cloud provider partner to ensure network performance was completely stabilized. This comprehensive verification process ensured the stability and reliability of our platform before we confirmed full resolution. Service Impact: Connectivity has been restored to normal levels. All services are operating as expected. We appreciate your patience during this incident and the extended resolution period. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance, mainly for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may have difficulty establishing new data sessions, particularly for devices with IMSI 7. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will provide updates as additional information becomes available. Regards, Telna Support

Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are experiencing a performance degradation affecting data services for devices utilizing IMSI 7. The sponsor engineering teams are actively working to resolve the issue. Please note that a minor impact previously observed on other IMSIs has been fully mitigated and is no longer persisting. Service Impact: Devices may experience difficulties establishing new data sessions on IMSI 7. Existing active sessions remain unaffected. We are continuously monitoring the situation and remain actively engaged with the sponsor NOC team. Regards, Telna Support

Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are observing a gradual recovery for the performance degradation affecting data services on IMSI 7. The sponsor engineering teams remain actively engaged and continue working toward full resolution. Please note that the minor impact previously observed on other IMSIs has been mitigated, and we are continuing to monitor closely. Service Impact: Some devices may still experience intermittent difficulties establishing new data sessions on IMSI 7 while recovery continues. Existing active sessions remain unaffected. We continue to monitor the situation closely and remain actively engaged with the sponsor NOC team. We will provide further updates as recovery progresses. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will continue to provide updates as additional information becomes available. Regards, Telna Support

Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: The sponsor has informed us that services have been recovered for devices using IMSI 7. Data services are currently operating normally, and we are continuing to monitor the situation closely to ensure service stability. Regards, Telna Support