Telna experienced a minor incident on June 11, 2026 affecting Data Services EU and Data Services EU and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 10:06 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance, mainly for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may have difficulty establishing new data sessions, particularly for devices with IMSI 7. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will provide updates as additional information becomes available. Regards, Telna Support
- identified Jun 11, 2026, 11:48 AM UTC
Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are experiencing a performance degradation affecting data services for devices utilizing IMSI 7. The sponsor engineering teams are actively working to resolve the issue. Please note that a minor impact previously observed on other IMSIs has been fully mitigated and is no longer persisting. Service Impact: Devices may experience difficulties establishing new data sessions on IMSI 7. Existing active sessions remain unaffected. We are continuously monitoring the situation and remain actively engaged with the sponsor NOC team. Regards, Telna Support
- identified Jun 11, 2026, 01:53 PM UTC
Hello, This is an update regarding the following active incident: Incident Status: Identified Description: We are observing a gradual recovery for the performance degradation affecting data services on IMSI 7. The sponsor engineering teams remain actively engaged and continue working toward full resolution. Please note that the minor impact previously observed on other IMSIs has been mitigated, and we are continuing to monitor closely. Service Impact: Some devices may still experience intermittent difficulties establishing new data sessions on IMSI 7 while recovery continues. Existing active sessions remain unaffected. We continue to monitor the situation closely and remain actively engaged with the sponsor NOC team. We will provide further updates as recovery progresses. Regards, Telna Support
- resolved Jun 11, 2026, 03:09 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the service and will provide updates if necessary. Regards, Telna Support