Telna experienced a minor incident on April 9, 2026 affecting Connect for Wholesale and Connect API, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 02:31 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Customers may encounter issues with activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support
- resolved Apr 09, 2026, 02:44 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that our eSIM Platform vendor has resolved the issue. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support