Telna incident

eSIM Platform Vendor Service Degradation

Minor Resolved View vendor source →
Started
Apr 09, 2026, 02:31 AM UTC
Resolved
Apr 09, 2026, 02:44 AM UTC
Duration
13m
Detected by Pingoru
Apr 09, 2026, 02:31 AM UTC

Affected components

Connect for WholesaleConnect API

Update timeline

  1. investigating Apr 09, 2026, 02:31 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Customers may encounter issues with activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support

  2. resolved Apr 09, 2026, 02:44 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that our eSIM Platform vendor has resolved the issue. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support

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