Telna experienced a minor incident on December 12, 2025 affecting Connect for Wholesale and Connect API, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 05:38 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are observing a service degradation with the eSIM Platform vendor. Service Impact: Devices may encounter issues activating eSIM. The vendor's engineering team is working to resolve it as soon as possible. We are constantly checking with them and monitoring the performance. We will keep you updated. Regards, Telna Support
- identified Dec 12, 2025, 07:07 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Identified (Fix in Progress) Description: The service degradation has been confirmed with the eSIM Platform vendor. The vendor’s engineering team has narrowed the investigation, identified the root cause, and is actively working on a resolution. Service Impact: Devices may encounter difficulties activating eSIM. We are continuing to monitor performance and will share the ETA as soon as it is provided, along with further updates on progress. Regards, Telna Support
- resolved Dec 12, 2025, 07:30 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that our eSIM Platform vendor has resolved the issue. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support