Telna experienced a notice incident on July 24, 2026 affecting Data Services EU and Data Services EU and 1 more component, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 09:04 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are experiencing a data service degradation that affects new network interactions. Service Impact: Devices may have encountered issues, mainly with new connections. Existing sessions remain unaffected. Our teams are still working to restore service as soon as possible. We will keep you updated. Regards, Telna Support
- identified Jul 24, 2026, 10:16 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: One of our upstream signaling providers is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Service Impact: Customers may experience service degradation during this time. Existing active sessions may also be affected. We are continuously monitoring the situation and maintaining active communication with our upstream signaling provider's NOC team. We will provide updates as additional information becomes available. Regards, Telna Support
- monitoring Jul 24, 2026, 01:32 PM UTC
Hello, This is to provide an update regarding the following incident: Incident Status: Recovering Description: We are now in the recovery phase, and we expect normal operations to resume shortly. Service Impact: Some customers may continue to experience intermittent service degradation during the recovery period. Existing active sessions may also remain affected. We are continuing to monitor the recovery closely and remain in active communication with our upstream signaling provider’s NOC team. We will provide further updates as restoration progresses and additional information becomes available. Regards, Telna Support
- resolved Jul 24, 2026, 02:46 PM UTC
Hello, This is to provide an update regarding the following incident: Incident Status: Resolved Description: The upstream signaling provider incident has been fully resolved. Following the restoration of services, we conducted thorough monitoring and validation with our upstream provider to confirm that network performance had fully stabilized. Service Impact: Connectivity has returned to normal levels, and all services are operating as expected. We appreciate your patience and understanding throughout this incident and the recovery period. Regards, Telna Support