Telna Outage History

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Telna had 28 outages in the last 2 years totaling 140h 20m of downtime — averaging 1.2 incidents per month.

There were 28 Telna outages since May 23, 2024 totaling 140h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.telna.com

Minor June 27, 2024

Syniverse Service Degradation in North America

Detected by Pingoru
Jun 27, 2024, 12:25 PM UTC
Resolved
Jul 02, 2024, 04:14 PM UTC
Duration
5d 3h
Affected: Data Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS Services
Timeline · 5 updates

Read the full incident report →

Minor May 30, 2024

Data Service Degradation on Singapore Site

Detected by Pingoru
May 30, 2024, 06:27 AM UTC
Resolved
May 30, 2024, 01:27 PM UTC
Duration
7h
Affected: Data Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS Services
Timeline · 5 updates
  1. investigating May 30, 2024, 06:27 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a data service degradation, which is affecting data sessions handled by the Singapore site. Service Impact: Devices may encounter difficulties establishing data sessions using APNs routed through the Singapore site. APNs utilizing other sites remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support

  2. monitoring May 30, 2024, 08:55 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support

  3. monitoring May 30, 2024, 09:24 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support

  4. monitoring May 30, 2024, 09:47 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Monitoring Description: Traffic has recovered, but we are still working on the issue and will keep you updated. We will continue to monitor the performance closely. Regards, Telna Support

  5. resolved May 30, 2024, 01:27 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that the issue has been resolved. We are closely monitoring the performance. Regards, Telna Support

Read the full incident report →

Minor May 23, 2024

Service Degradation on 3G Registrations

Detected by Pingoru
May 23, 2024, 11:21 PM UTC
Resolved
May 24, 2024, 08:51 AM UTC
Duration
9h 30m
Affected: Data Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUData Services EUStripe APIData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NAData Services NASlack MessagingData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACData Services APACSlack NotificationsVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesVoice/SMS ServicesFreshdesk INCOMING EMAILSFreshdesk FRESHFONEFreshdesk LIVECHATFreshdesk OUTGOING EMAILSFreshdesk WEB APPFreshdesk AGENT COLLISIONFreshdesk REPORTS SERVICEFreshdesk SOCIALFreshdesk EMAIL NOTIFICATIONSFreshdesk SEARCH
Timeline · 4 updates
  1. investigating May 23, 2024, 11:21 PM UTC

    Hello, This is to update you regarding the following incident: Incident Status: New Description: We are currently experiencing service degradation affecting new 3G registrations for all IMSIs. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We are working to resolve this issue as soon as possible and will keep you updated

  2. investigating May 24, 2024, 03:00 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are still experiencing some service degradation with 3G registrations; however, we are observing improvements. Service Impact: Devices may experience service degradation with new connections to 3G. Existing registrations are unaffected. We will continue to keep you posted on the progress. Regards, Telna Support

  3. identified May 24, 2024, 04:55 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Ongoing (Identified) Description: The service continues to improve and is close to returning to its normal state. Service Impact: 3G registration is returning to normal. We are still working to mitigate the 3G service degradation on IMSI 2, 7, and 10. We are monitoring the process and will keep you updated. Regards, Telna Support

  4. resolved May 24, 2024, 08:51 AM UTC

    Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: Our engineers successfully restored the 3G only impacted service on IMSI 2 7 10 by working with one of our signaling provider. We will continue to monitor the performance and keep you updated. Regards, Telna Support

Read the full incident report →