Telna experienced a minor incident on May 14, 2026 affecting Data Services EU and Data Services EU and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 04:45 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We observed a degradation in data service performance. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support
- identified May 14, 2026, 04:58 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are working to identify the cause and to resolve this issue as soon as possible. Regards, Telna Support
- identified May 14, 2026, 07:00 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Identified Description: We observed a degradation in data service performance for devices using IMSI 7. The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. We are monitoring the situation and actively engaged with the sponsor NOC team. We will continue to provide updates as additional information becomes available. Regards, Telna Support
- resolved May 14, 2026, 09:07 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: The sponsor has informed us that services have been recovered for devices using IMSI 7. Data services are currently operating normally, and we are continuing to monitor the situation closely to ensure service stability. Regards, Telna Support