Telna experienced a minor incident on December 7, 2025 affecting Data Services EU and Data Services NA and 1 more component, lasting 11h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2025, 05:09 PM UTC
Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: Our IMSI 7 roaming partner has informed us that they are experiencing widespread service degradation on their network. Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected. They are working to resolve this issue as soon as possible. We are monitoring the progress and will keep you updated. Regards, Telna Support
- monitoring Dec 07, 2025, 07:51 PM UTC
This is to update you regarding the following incident: Incident Status: Monitoring Description: Our IMSI 7 roaming partner has confirmed that the service degradation is now in the recovery phase, and they are monitoring improvements. Service Impact: Devices may encounter issues establishing new data sessions. Our team is closely monitoring the services, and we will keep you updated. Regards, Telna Support
- resolved Dec 08, 2025, 04:38 AM UTC
Hello, This is to update you regarding the following incident: Incident Status: Resolved Description: This is to update you that our roaming partner has resolved the issue. We are closely monitoring the services and will provide updates if necessary. Regards, Telna Support