Sympa HR Outage History

Dear Customer, The implemented fix is working as expected, and we have moved this incident to monitoring. Integrations using the POST action to create new users are now operating normally in production. Our team is continuing to review previously affected cases, including users with missing Employee IDs, and is working to correct any impacted data where needed. We will continue to monitor the situation closely and provide further updates if needed. Your Sympa Team

This means that when new information is added, for example a new employee, it may not appear in the system immediately. Some updates may show within seconds or minutes, while others can take longer. We have increased system capacity and are closely monitoring the situation to reduce the delays. We’re sorry for the inconvenience and will keep you updated. Your Sympa Team

The delays in updating data in Sympa have now returned to normal levels. New information, such as added employees, should now appear in the system as expected, including in reporting. We will continue to monitor the situation closely to ensure everything remains stable before closing this incident. Thank you for your patience, and we’re sorry for the inconvenience. Your Sympa Team

Dear Customer, A fix has now been deployed to address the delays in reporting data updates. We are currently monitoring the situation as performance stabilizes. While improvements should already be visible, it may take several hours for the system to return fully to normal. During this time, you may still experience delays in data appearing in reports after updates are made. We will continue to monitor closely and provide further updates. Your Sympa Team

Our partner has deployed a fix, and the eSign (Scrive) service is now operating normally. We will continue to monitor the situation. Your Sympa Team

The major issues affecting the eSign (Scrive) service have now been resolved, and the service is largely operating normally. However, we are still observing occasional errors in rare cases. Our partner is continuing to work towards a full resolution. We will keep monitoring the situation closely and provide the next update by 12:00 EET tomorrow. Your Sympa Team

We are seeing system performance return to normal levels, and the error messages are no longer occurring. We will continue to monitor the situation closely to ensure stability. Your Sympa Team

As a follow-up to this incident, we will perform a planned update later this evening to further improve system stability and reduce the risk of similar errors. No disruption to customers is expected, and we will continue to monitor the system closely. Your Sympa Team

Dear Customer, The fix has now been deployed to production. The table row copying feature should be functioning normally again. We are currently monitoring the system to ensure the issue is fully resolved. We will provide a final update once the situation has been confirmed as stable. Your Sympa Team

We’ve improved availability for the Sympa 25 login service and the issue should be resolved. We’re monitoring to confirm all users can log in normally. Your Sympa Team

Quick update; Cloudflare is already working with the issue according to their statuspage: https://www.cloudflarestatus.com/ --------- Cloudflare System Status Cloudflare Dashboard and Cloudflare API service issues Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs. These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed. Dec 05, 2025 - 08:56 UTC --------- Your Sympa Team

The fix has been deployed to production, and visibility within the system has been restored. We’re monitoring closely to ensure everything is working as expected. Your Sympa Team

Dear Customer, We are currently experiencing general degraded performance across the Sympa platform. Our team has identified increased slowness affecting multiple areas of the system and is actively monitoring the situation. We are working to ensure the performance stabilizes as soon as possible and will provide updates as we make progress. Best regards, Sympa Team

At 26 Aug 2025, 8:52 EEST a fix has been implemented and the system is operational. We're currently monitoring the results.

We want to inform you about a recent technical issue in our system that occurred between 14/08/2025 at 17:00 EEST and 15/08/2025 at 09:05 EEST. During this period, some attachments uploaded via the Sympa UI (e.g., over the user profile) may not have been saved correctly. The issue has been fully resolved, and the system is now operating normally. Only a limited number of customers were affected. We will contact all affected customers directly with further details and instructions. If you do not hear from us, no action is required on your part. We sincerely apologize for any inconvenience this incident may have caused and thank you for your understanding. Your Sympa Team

Our team has found the reason behind the slowness and we're now monitoring the situation.

Sympa Performance Notice We have identified performance issues in the Sympa system, which are linked to specific types of data imports affecting database performance. Our team is actively investigating the root cause to ensure a permanent resolution. As a precautionary measure, we have temporarily paused the affected data import processes to prevent further impact. We will provide updates as soon as more information becomes available or once the issue has been fully resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Please note, this is not affecting integrations.