Sympa HR incident

SUPPORT KNOWLEDGEBASE ACCESS FAILS FOR SOME USERS

Minor Resolved View vendor source →

Sympa HR experienced a minor incident on June 4, 2025 affecting Knowledgebase, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 12:09 PM UTC
Resolved
Jun 04, 2025, 05:42 PM UTC
Duration
5h 32m
Detected by Pingoru
Jun 04, 2025, 12:09 PM UTC

Affected components

Knowledgebase

Update timeline

  1. identified Jun 04, 2025, 12:09 PM UTC

    We have identified an issue with our Support Knowledgebase provider Hubspot that causes an error for some users when trying to login to the Knowledgebase. We will update you once the issue is solved.

  2. resolved Jun 04, 2025, 05:42 PM UTC

    The sign in page for knowledge base login was fixed and login into knowledge works again.