Degraded performance in Sympa

Update timeline

1. investigating Apr 29, 2026, 09:41 AM UTC

   At the moment, the issue appears to impact at least Data Cards, including for example adding new employees, as well as approval-related functionality. Our team is actively investigating the situation to confirm the full scope and root cause. We will share more information as soon as it becomes available. We apologize for the disruption and will provide an update as soon as possible. Your Sympa Team

2. investigating Apr 29, 2026, 12:57 PM UTC

   Dear Customer, We have taken mitigation actions to reduce the impact of the ongoing issues, including increasing capacity in the affected parts of the Sympa service. Based on our current observations, this appears to be helping to improve the situation with Sympa. Our investigation is still ongoing, and we are continuing to assess the full scope of the issue and whether there are additional related impacts. We will share another update as soon as more information becomes available. We apologize for the continued disruption and appreciate your patience. Your Sympa Team

3. resolved Apr 29, 2026, 03:21 PM UTC

   Dear Customer, Service performance has now been restored, and the incident is resolved. We are continuing our internal investigation to confirm the root cause of the issue. We will share further information once the investigation has been completed. We apologize for the disruption and thank you for your patience. Your Sympa Team