Sympa HR incident
Our support portal is not working due to Cloudflare issues
Sympa HR experienced a critical incident on December 5, 2025 affecting Ticketing and Knowledgebase, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 05, 2025, 08:55 AM UTC
Dear customer, We are currently experiencing a major outage with Cloudflare that is also affecting our support systems, including the knowledge base and ticketing. Our team is monitoring the situation closely. We will notify you as soon as the issue has been resolved. Error message: "500 Internal Server Error Cloudflare" Thank you for your patience, Your Sympa Team
- monitoring Dec 05, 2025, 09:17 AM UTC
Quick update; Cloudflare is already working with the issue according to their statuspage: https://www.cloudflarestatus.com/ --------- Cloudflare System Status Cloudflare Dashboard and Cloudflare API service issues Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs. These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed. Dec 05, 2025 - 08:56 UTC --------- Your Sympa Team
- resolved Dec 05, 2025, 09:40 AM UTC
Dear Customer, Our services are now fully operational again, so we are closing this incident on our side. Thank you for your patience. Your Sympa Team