Sympa HR incident

Login issue to Sympa

Resolved after 48 minutes, affecting System availability, on January 20, 2026.

resolved Jan 20, 2026, 07:56 AM UTC

According to our monitoring, the Sympa 25 login service is operating normally and this incident is resolved. Your Sympa Team

Started
Jan 20, 2026, 07:07 AM UTC
Resolved
Jan 20, 2026, 07:56 AM UTC
Duration
48m
Detected by Pingoru
Jan 20, 2026, 07:07 AM UTC

Affected components

System availability

Update timeline

  1. investigating Jan 20, 2026, 07:07 AM UTC

    We’re investigating reports of login issues affecting some users. We’ll share an update as soon as possible.

  2. identified Jan 20, 2026, 07:27 AM UTC

    The issue has been identified and our team is working on a fix. Login status by Sympa version: Sympa Classic: OK ✅ Sympa 23: OK ✅ Sympa 25: Login issues ⚠️ Next update as soon as possible. Your Sympa Team

  3. monitoring Jan 20, 2026, 07:39 AM UTC

    We’ve improved availability for the Sympa 25 login service and the issue should be resolved. We’re monitoring to confirm all users can log in normally. Your Sympa Team

  4. resolved Jan 20, 2026, 07:56 AM UTC

    According to our monitoring, the Sympa 25 login service is operating normally and this incident is resolved. Your Sympa Team

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