Sympa HR experienced a major incident on January 20, 2026 affecting System availability, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 07:07 AM UTC
We’re investigating reports of login issues affecting some users. We’ll share an update as soon as possible.
- identified Jan 20, 2026, 07:27 AM UTC
The issue has been identified and our team is working on a fix. Login status by Sympa version: Sympa Classic: OK ✅ Sympa 23: OK ✅ Sympa 25: Login issues ⚠️ Next update as soon as possible. Your Sympa Team
- monitoring Jan 20, 2026, 07:39 AM UTC
We’ve improved availability for the Sympa 25 login service and the issue should be resolved. We’re monitoring to confirm all users can log in normally. Your Sympa Team
- resolved Jan 20, 2026, 07:56 AM UTC
According to our monitoring, the Sympa 25 login service is operating normally and this incident is resolved. Your Sympa Team