Resolved after 1 hour 16 minutes, affecting System availability, on January 27, 2026.
**What happened** * On 27 January, Sympa experienced degraded performance, which caused slower response times and occasional errors for some users. **Why it happened** * A recently updated service caused slowness due to it’s cache. This service was reverted and system returned to normal. **What we did** * Our teams investigated the issue immediately and monitored the system closely. The service stabilized and returned to normal operation. We continue to monitor the system and take steps to prevent similar situations in the future.
Affected components
Update timeline
- investigating Jan 27, 2026, 07:37 AM UTC
We have noticed degraded performance in Sympa. We are currently investigating the root cause.
- resolved Jan 27, 2026, 08:53 AM UTC
The overall performance of Sympa is back to normal. Although this incident is now closed, we will continue monitoring the service closely. Your Sympa Team
- postmortem Apr 13, 2026, 12:18 PM UTC
**What happened** * On 27 January, Sympa experienced degraded performance, which caused slower response times and occasional errors for some users. **Why it happened** * A recently updated service caused slowness due to it’s cache. This service was reverted and system returned to normal. **What we did** * Our teams investigated the issue immediately and monitored the system closely. The service stabilized and returned to normal operation. We continue to monitor the system and take steps to prevent similar situations in the future.
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