Issue with copying table rows

Update timeline

1. identified Mar 09, 2026, 09:55 AM UTC

   Dear Customer, We have identified an issue where the table row copying feature is not working as expected. Users may be unable to copy rows in certain tables. Our team is investigating the issue and working to resolve it as quickly as possible. We will provide updates through this Statuspage incident. Your Sympa Team

2. identified Mar 09, 2026, 01:14 PM UTC

   Dear Customer, We have identified the root cause of the issue affecting the table row copying feature and prepared a fix. The fix is currently undergoing testing to ensure it resolves the issue without causing any unintended side effects. We are planning to deploy it during tomorrow’s late-night release window. We will provide a further update once the deployment has been completed. Your Sympa Team

3. monitoring Mar 10, 2026, 07:30 PM UTC

   Dear Customer, The fix has now been deployed to production. The table row copying feature should be functioning normally again. We are currently monitoring the system to ensure the issue is fully resolved. We will provide a final update once the situation has been confirmed as stable. Your Sympa Team

4. resolved Mar 10, 2026, 08:37 PM UTC

   Dear Customer, The issue affecting the table row copying feature has been resolved. The feature is now functioning normally. Thank you for your patience. Your Sympa Team

5. postmortem Mar 13, 2026, 01:15 PM UTC

   **What happened** * Table rows -copy option has disappeared, preventing the copying of tablerow -data to new row. **Why it happened** * This issue was inadvertently introduced to production with the update deployed last week \(week 10 2026\). **What we did** * We have fixed the issue, and added additional tests to prevent this situation from occurring again.