Sympa HR incident
Access control issue causing limited visibility in the system
Resolved after 9 hours 20 minutes, affecting System availability, on November 6, 2025.
The issue has been fully resolved. System visibility and access are now working as expected. Thank you for your patience while we implemented the fix. Your Sympa Team
Affected components
Update timeline
- identified Nov 06, 2025, 08:51 AM UTC
We’ve identified an issue with a recent change to our access control logic. Some users can log in successfully but are unable to view data or resources they normally have access to. Our team is actively implementing a fix to restore full visibility and access as soon as possible. Your Sympa Team
- identified Nov 06, 2025, 12:57 PM UTC
We’re continuing work on the fix for the access control issue. Final testing is underway before deployment, which may take a few more hours. The fix requires careful validation to ensure a safe and complete resolution. Thank you for your patience and understanding while we complete this work.
- monitoring Nov 06, 2025, 04:38 PM UTC
The fix has been deployed to production, and visibility within the system has been restored. We’re monitoring closely to ensure everything is working as expected. Your Sympa Team
- resolved Nov 06, 2025, 06:11 PM UTC
The issue has been fully resolved. System visibility and access are now working as expected. Thank you for your patience while we implemented the fix. Your Sympa Team
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