Swoogo Outage History

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Swoogo had 37 outages in the last 2 years totaling 184h 2m of downtime, averaging 1.5 incidents per month.

There were 37 Swoogo outages since November 6, 2024 totaling 184h 2m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: swoogostatus.com

Minor May 13, 2026

Slow page load times

Detected by Pingoru
May 13, 2026, 03:11 PM UTC
Resolved
May 13, 2026, 05:54 PM UTC
Duration
2h 43m
Timeline · 4 updates
  1. investigating May 13, 2026, 03:11 PM UTC

    We're investigating the source of slow page load times and errors being encountered by some of our users. We'll keep you posted here as we identify and resolve the issue.

  2. identified May 13, 2026, 03:51 PM UTC

    We have identified the issue related to an upstream service provider and we are working with their support team. We are also implementing mitigations on our end to reduce the impact in the meantime.

  3. monitoring May 13, 2026, 04:23 PM UTC

    Our team continues to work on mitigation in parallel with our upstream provider's efforts. Performance and page load time has remained stable since our last update and we'll keep you updated here.

  4. resolved May 13, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2026

Investigating issue with contact creation

Detected by Pingoru
Apr 11, 2026, 12:25 AM UTC
Resolved
Apr 11, 2026, 12:54 AM UTC
Duration
28m
Affected: Event Registration
Timeline · 3 updates
  1. investigating Apr 11, 2026, 12:25 AM UTC

    We're looking into an issue with contacts not being automatically created upon registration.

  2. investigating Apr 11, 2026, 12:31 AM UTC

    We've put in a fix and contacts are being created automatically again upon registration.

  3. resolved Apr 11, 2026, 12:54 AM UTC

    We've verified all contacts have now been created successfully and this incident is resolved.

Read the full incident report →

Minor April 7, 2026

Swoogo slow load times

Detected by Pingoru
Apr 07, 2026, 05:56 PM UTC
Resolved
Apr 07, 2026, 06:32 PM UTC
Duration
35m
Affected: Event RegistrationSwoogo API
Timeline · 3 updates
  1. investigating Apr 07, 2026, 05:56 PM UTC

    We are investigating an issue with slow load times on Swoogo.com

  2. monitoring Apr 07, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 07, 2026, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Scheduled email delays

Detected by Pingoru
Mar 09, 2026, 12:47 PM UTC
Resolved
Mar 09, 2026, 04:00 PM UTC
Duration
3h 13m
Affected: Email Delivery
Timeline · 4 updates
  1. investigating Mar 09, 2026, 12:47 PM UTC

    We're investigating scheduled email delays.

  2. identified Mar 09, 2026, 12:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 01:04 PM UTC

    Scheduled emails are flowing and we're keeping a close eye on the sending queue.

  4. resolved Mar 09, 2026, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 5, 2026

Email sending outage

Detected by Pingoru
Mar 05, 2026, 08:14 PM UTC
Resolved
Mar 05, 2026, 10:38 PM UTC
Duration
2h 23m
Affected: Email Delivery
Timeline · 7 updates
  1. investigating Mar 05, 2026, 08:15 PM UTC

    We are investigating an outage with our email sending provider.

  2. investigating Mar 05, 2026, 08:57 PM UTC

    We have identified the issue with our upstream email delivery provider and have escalated an urgent support case with them.

  3. identified Mar 05, 2026, 08:57 PM UTC

    We have identified the issue with our upstream email delivery provider and have escalated an urgent support case with them.

  4. identified Mar 05, 2026, 09:15 PM UTC

    While we await a resolution from our email delivery provider, all outbound emails are being held in queue and will be processed as soon as the upstream issue is resolved. No emails will be lost.

  5. monitoring Mar 05, 2026, 09:25 PM UTC

    Email provider has corrected the mistake on their end and our emails are now flowing again. We are monitoring closely for any further impact.

  6. monitoring Mar 05, 2026, 09:26 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 05, 2026, 10:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Swoogo ID login errors

Detected by Pingoru
Mar 04, 2026, 05:12 PM UTC
Resolved
Mar 04, 2026, 06:18 PM UTC
Duration
1h 5m
Affected: Swoogo ID
Timeline · 4 updates
  1. investigating Mar 04, 2026, 05:12 PM UTC

    We're investigating an issue with Swoogo ID presenting login errors to customers upon sign in.

  2. investigating Mar 04, 2026, 05:16 PM UTC

    Registrants and attendees are not affected and are still able to sign into events as usual.

  3. monitoring Mar 04, 2026, 05:37 PM UTC

    A fix has been implemented with our identity provider and all customers are able to login again. We're keeping this incident in monitoring status for now.

  4. resolved Mar 04, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2026

Errors in admin console

Detected by Pingoru
Feb 26, 2026, 10:37 PM UTC
Resolved
Feb 26, 2026, 10:50 PM UTC
Duration
12m
Timeline · 3 updates
  1. investigating Feb 26, 2026, 10:37 PM UTC

    We're investigating reports of errors appearing for some customers on the Swoogo admin console. Customer events, registrations, API, scheduled jobs, webhooks are not affected at this time.

  2. monitoring Feb 26, 2026, 10:43 PM UTC

    We've implemented a fix and will continue monitoring for any issues.

  3. resolved Feb 26, 2026, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 25, 2026

Platform Performance Degradation

Detected by Pingoru
Feb 25, 2026, 10:12 PM UTC
Resolved
Feb 26, 2026, 12:30 AM UTC
Duration
2h 18m
Affected: Event RegistrationWebhooks
Timeline · 5 updates
  1. investigating Feb 25, 2026, 10:12 PM UTC

    We are currently investigating reports of slowness affecting the Swoogo platform.

  2. identified Feb 25, 2026, 10:56 PM UTC

    We've identified the source of the issue and working on mitigation.

  3. identified Feb 25, 2026, 11:20 PM UTC

    We're continuing to work on mitigations for customer facing errors on the platform.

  4. monitoring Feb 26, 2026, 12:18 AM UTC

    Platform performance is now back to normal and we're continuing to monitor.

  5. resolved Feb 26, 2026, 10:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 15, 2026

Custom domains returning network errors

Detected by Pingoru
Feb 15, 2026, 09:38 AM UTC
Resolved
Feb 15, 2026, 10:02 AM UTC
Duration
23m
Affected: Event Registration
Timeline · 3 updates
  1. identified Feb 15, 2026, 09:38 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 15, 2026, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 15, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026

Slow connections and timeouts

Detected by Pingoru
Feb 13, 2026, 07:01 PM UTC
Resolved
Feb 13, 2026, 09:30 PM UTC
Duration
2h 28m
Affected: Swoogo API
Timeline · 3 updates
  1. investigating Feb 13, 2026, 07:01 PM UTC

    We are investigating reports of slow connections and timeouts on the Swoogo platform.

  2. monitoring Feb 13, 2026, 07:46 PM UTC

    We have implemented a few improvements and seeing overall performance recovery. Our team is monitoring the situation.

  3. resolved Feb 13, 2026, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 8, 2026

Salesforce integration is returning authentication errors

Detected by Pingoru
Feb 08, 2026, 10:18 AM UTC
Resolved
Feb 08, 2026, 10:49 AM UTC
Duration
30m
Affected: Integrations
Timeline · 2 updates
  1. investigating Feb 08, 2026, 10:18 AM UTC

    We are currently investigating authentication issues with the Salesforce integration. We have reached out to the Salesforce support and we are investigating the issue.

  2. resolved Feb 08, 2026, 10:49 AM UTC

    After investigation, if you are encountering issues with Salesforce integration, please try to re-authorize your Salesforce connection to resume syncing. Please reach out to Swoogo Support if you still don't see the synchronization happening after that re-authorization.

Read the full incident report →

Major December 22, 2025

Swoogo ID third party provider issue

Detected by Pingoru
Dec 22, 2025, 10:26 PM UTC
Resolved
Dec 22, 2025, 10:39 PM UTC
Duration
13m
Affected: Swoogo ID
Timeline · 2 updates
  1. identified Dec 22, 2025, 10:26 PM UTC

    A third party provider for Swoogo ID is currently experiencing issues. They've identified the issue and are actively working to resolve.

  2. resolved Dec 22, 2025, 10:39 PM UTC

    The third party incident has been resolved; Swoogo ID services are no longer impacted

Read the full incident report →

Minor December 19, 2025

Swoogo Platform Slowness

Detected by Pingoru
Dec 19, 2025, 04:12 PM UTC
Resolved
Dec 19, 2025, 06:48 PM UTC
Duration
2h 36m
Affected: Event RegistrationSwoogo APIWebhooks
Timeline · 3 updates
  1. investigating Dec 19, 2025, 04:12 PM UTC

    We're investigating connection timeouts on the Swoogo Platform.

  2. monitoring Dec 19, 2025, 04:52 PM UTC

    We have resolved the connection timeout issues and are continuing to monitor for any further impact.

  3. resolved Dec 19, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 24, 2025

Errors logging in via SSO/SAML

Detected by Pingoru
Nov 24, 2025, 07:04 PM UTC
Resolved
Nov 24, 2025, 07:25 PM UTC
Duration
21m
Timeline · 1 update
  1. resolved Nov 24, 2025, 11:28 PM UTC

    A platform framework upgrade changed how our application handled URL parsing and file uploads. This unintentionally disrupted how URLs and file paths were interpreted in certain flows, causing registrant SSO to fail and preventing some organizers from successfully updating SVG assets in Twig templates. At 19:04 UTC, we initiated a rollback of the framework change, and by 19:25 UTC the rollback was complete, with registrant SSO and Twig SVG uploads functioning normally again.

Read the full incident report →

Notice November 18, 2025

Increased error rate in the login process

Detected by Pingoru
Nov 18, 2025, 12:40 PM UTC
Resolved
Nov 18, 2025, 02:54 PM UTC
Duration
2h 14m
Affected: Swoogo ID
Timeline · 5 updates
  1. identified Nov 18, 2025, 12:40 PM UTC

    We have identified that some users are unable to login into the platform. This seems to be an Internet wide issue that is affecting our upstream authentication provider. We are engaging with them in trying to resolve the issue as fast as possible.

  2. monitoring Nov 18, 2025, 02:42 PM UTC

    We are seeing signs of recovery in the upstream provider. We'll keep monitoring the situation.

  3. monitoring Nov 18, 2025, 02:42 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 18, 2025, 02:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 18, 2025, 02:54 PM UTC

    Our upstream cloud provider has resolved the issue and we are seeing recovery on the Swoogo platform and logging into Swoogo ID. We'll continue to monitor for any additional errors. Please contact our support team if you encounter any problems.

Read the full incident report →

Minor November 3, 2025

Email delivery delays

Detected by Pingoru
Nov 03, 2025, 05:24 PM UTC
Resolved
Nov 03, 2025, 06:38 PM UTC
Duration
1h 13m
Affected: Email Delivery
Timeline · 3 updates
  1. investigating Nov 03, 2025, 05:24 PM UTC

    We are investigating delays in email delivery.

  2. monitoring Nov 03, 2025, 06:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2025, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Swoogo platform

Detected by Pingoru
Oct 20, 2025, 04:39 PM UTC
Resolved
Oct 21, 2025, 12:59 PM UTC
Duration
20h 19m
Affected: Swoogo ID
Timeline · 5 updates
  1. identified Oct 20, 2025, 04:39 PM UTC

    We have identified an issue with customer login and authentication related to the widespread internet issues affecting a major cloud provider today. Will keep customers posted here with updates as we mitigate the impact.

  2. identified Oct 20, 2025, 04:57 PM UTC

    We are also noticing intermittent sluggishness within the platform, related to the current internet wide outages.

  3. identified Oct 20, 2025, 05:36 PM UTC

    Authentication issues are now resolved. We are continuing to mitigate any sluggishness in the platform caused by the upstream cloud provider outage.

  4. monitoring Oct 20, 2025, 09:11 PM UTC

    We have implemented a few fixes today to mitigate the impact of the cloud provider outage. We will keep this status page incident in Monitoring state until our team confirms that any upstream cloud provider issues which could potentially impact us have been resolved.

  5. resolved Oct 21, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 28, 2025

Chat functionality errors

Detected by Pingoru
Aug 28, 2025, 10:18 PM UTC
Resolved
Aug 31, 2025, 02:38 PM UTC
Duration
2d 16h
Timeline · 6 updates
  1. investigating Aug 28, 2025, 10:18 PM UTC

    We are currently investigating an issue related to our chat functionality.

  2. investigating Aug 28, 2025, 10:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 29, 2025, 01:37 AM UTC

    We're continuing our investigation and are in contact with a vendor to expedite a resolution.

  4. investigating Aug 29, 2025, 06:40 PM UTC

    We are continuing to work with a vendor to reach a resolution.

  5. monitoring Aug 30, 2025, 01:26 PM UTC

    A fix has been implemented by a vendor. We are confirming that full functionality has been restored to our chat functionality.

  6. resolved Aug 31, 2025, 02:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 5, 2025

Login issues

Detected by Pingoru
Aug 05, 2025, 07:29 PM UTC
Resolved
Aug 08, 2025, 05:11 PM UTC
Duration
2d 21h
Timeline · 3 updates
  1. investigating Aug 05, 2025, 07:29 PM UTC

    We are investigating a few reports of login and Single Sign On failures.

  2. monitoring Aug 05, 2025, 08:39 PM UTC

    We've implemented a fix for the login issues. Please contact Swoogo support if you encounter any trouble logging in.

  3. resolved Aug 08, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Platform API load times

Detected by Pingoru
Aug 04, 2025, 01:31 PM UTC
Resolved
Aug 04, 2025, 02:29 PM UTC
Duration
57m
Affected: Swoogo API
Timeline · 3 updates
  1. investigating Aug 04, 2025, 01:31 PM UTC

    Customers may be experiencing slower than usual load times on the Swoogo platform and API.

  2. monitoring Aug 04, 2025, 01:52 PM UTC

    We pushed a fix about 20 minutes ago and have been seeing sustained improvement. We will continue to monitor to ensure this is fully resolved.

  3. resolved Aug 04, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2025

Increased error rate

Detected by Pingoru
Jun 22, 2025, 10:55 AM UTC
Resolved
Jun 22, 2025, 11:22 AM UTC
Duration
27m
Affected: Event RegistrationSwoogo APIIntegrations
Timeline · 4 updates
  1. investigating Jun 22, 2025, 10:55 AM UTC

    We are investing increased error rate reported by our monitoring platform

  2. identified Jun 22, 2025, 11:06 AM UTC

    We have identified the problem and are taking measures to mitigate the problem.

  3. monitoring Jun 22, 2025, 11:08 AM UTC

    We have taken measures and the site is working at nominal levels. We'll keep monitoring the platform.

  4. resolved Jun 22, 2025, 11:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 16, 2025

Platform slowness and loading issues

Detected by Pingoru
May 16, 2025, 02:00 PM UTC
Resolved
May 16, 2025, 02:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved May 16, 2025, 03:37 PM UTC

    A major traffic spike incident was detected at 10:10 AM ET and was mitigated and resolved by 10:15 AM ET. We are evaluating our traffic surge protection handling to make this process faster and more effective in the future.

Read the full incident report →

Notice May 8, 2025

Slow response time

Detected by Pingoru
May 08, 2025, 08:58 AM UTC
Resolved
May 08, 2025, 11:25 AM UTC
Duration
2h 26m
Affected: Event RegistrationSwoogo API
Timeline · 4 updates
  1. investigating May 08, 2025, 08:58 AM UTC

    We are currently investigating slow response time in the main application.

  2. investigating May 08, 2025, 09:05 AM UTC

    Response times have improved but we are still investigating.

  3. investigating May 08, 2025, 09:38 AM UTC

    Platform has been at nominal levels as we keep investigating the issue.

  4. resolved May 08, 2025, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2025

Webhooks Slow to process

Detected by Pingoru
Apr 30, 2025, 05:24 PM UTC
Resolved
Apr 30, 2025, 08:12 PM UTC
Duration
2h 48m
Affected: Webhooks
Timeline · 5 updates
  1. investigating Apr 30, 2025, 05:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 30, 2025, 05:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 06:33 PM UTC

    A fix has been implemented. We continue to receive an abnormally high volume of webhook events, but they are being processed. There is currently a ~30 minute delay on the sending of new webhook events. We will continue to monitor until all systems are green.

  4. monitoring Apr 30, 2025, 07:04 PM UTC

    Backlog of webhooks has been processed, now seeing normal volume and normal response times. We are continuing to monitor this closely.

  5. resolved Apr 30, 2025, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →