Resolved after 2 hours 43 minutes, on May 13, 2026.
Our team continues to work on mitigation in parallel with our upstream provider's efforts. Performance and page load time has remained stable since our last update and we'll keep you updated here.
Update timeline
- investigating May 13, 2026, 03:11 PM UTC
We're investigating the source of slow page load times and errors being encountered by some of our users. We'll keep you posted here as we identify and resolve the issue.
- identified May 13, 2026, 03:51 PM UTC
We have identified the issue related to an upstream service provider and we are working with their support team. We are also implementing mitigations on our end to reduce the impact in the meantime.
- monitoring May 13, 2026, 04:23 PM UTC
Our team continues to work on mitigation in parallel with our upstream provider's efforts. Performance and page load time has remained stable since our last update and we'll keep you updated here.
- resolved May 13, 2026, 05:54 PM UTC
This incident has been resolved.
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