Resolved after 20 hours 19 minutes, affecting Swoogo ID, on October 20, 2025.
We have implemented a few fixes today to mitigate the impact of the cloud provider outage. We will keep this status page incident in Monitoring state until our team confirms that any upstream cloud provider issues which could potentially impact us have been resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 04:39 PM UTC
We have identified an issue with customer login and authentication related to the widespread internet issues affecting a major cloud provider today. Will keep customers posted here with updates as we mitigate the impact.
- identified Oct 20, 2025, 04:57 PM UTC
We are also noticing intermittent sluggishness within the platform, related to the current internet wide outages.
- identified Oct 20, 2025, 05:36 PM UTC
Authentication issues are now resolved. We are continuing to mitigate any sluggishness in the platform caused by the upstream cloud provider outage.
- monitoring Oct 20, 2025, 09:11 PM UTC
We have implemented a few fixes today to mitigate the impact of the cloud provider outage. We will keep this status page incident in Monitoring state until our team confirms that any upstream cloud provider issues which could potentially impact us have been resolved.
- resolved Oct 21, 2025, 12:59 PM UTC
This incident has been resolved.
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