Swoogo incident

Webhooks Slow to process

Resolved after 2 hours 48 minutes, affecting Webhooks, on April 30, 2025.

monitoring Apr 30, 2025, 07:04 PM UTC

Backlog of webhooks has been processed, now seeing normal volume and normal response times. We are continuing to monitor this closely.

Started
Apr 30, 2025, 05:24 PM UTC
Resolved
Apr 30, 2025, 08:12 PM UTC
Duration
2h 48m
Detected by Pingoru
Apr 30, 2025, 05:24 PM UTC

Affected components

Webhooks

Update timeline

  1. investigating Apr 30, 2025, 05:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 30, 2025, 05:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 06:33 PM UTC

    A fix has been implemented. We continue to receive an abnormally high volume of webhook events, but they are being processed. There is currently a ~30 minute delay on the sending of new webhook events. We will continue to monitor until all systems are green.

  4. monitoring Apr 30, 2025, 07:04 PM UTC

    Backlog of webhooks has been processed, now seeing normal volume and normal response times. We are continuing to monitor this closely.

  5. resolved Apr 30, 2025, 08:12 PM UTC

    This incident has been resolved.

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