Swoogo Outage History
Swoogo is up right nowPingoru has recorded 45 incidents for Swoogo: 16 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Major April 5, 2025 Swoogo platform errors and slowness 11h 30m Event Registration, Swoogo API, Integrations, Webhooks
Started Apr 05, 2025, 12:40 AM UTC· resolved Apr 05, 2025, 12:11 PM UTC
- investigating Apr 05, 2025, 12:40 AM UTC
We're investigating reports of slowness and errors on the Swoogo platform.
- monitoring Apr 05, 2025, 01:22 AM UTC
We are seeing access to the system restoring. We will be monitoring to ensure system stability and will provide more information when available.
- resolved Apr 05, 2025, 12:11 PM UTC
This incident has been resolved.
Minor February 20, 2025 Some customers receiving server errors in Swoogo admin panel 3h 16m Swoogo API
Started Feb 20, 2025, 06:39 PM UTC· resolved Feb 20, 2025, 09:55 PM UTC
- investigating Feb 20, 2025, 06:39 PM UTC
We're investigating customer reports of errors in the Swoogo admin panel.
- investigating Feb 20, 2025, 06:48 PM UTC
We are additionally investigating reports of users being prompted to reset their password.
- identified Feb 20, 2025, 07:44 PM UTC
We've identified the source of the issue and we are rolling out a fix.
- monitoring Feb 20, 2025, 08:35 PM UTC
We've pushed a fix for the password reset prompts and we'll continue to monitor for any errors.
- resolved Feb 20, 2025, 09:55 PM UTC
This incident has been resolved.
Minor February 17, 2025 Service fees charging incorrect amounts 1h 48m Event Registration
Started Feb 17, 2025, 06:12 PM UTC· resolved Feb 17, 2025, 08:00 PM UTC
- investigating Feb 17, 2025, 06:12 PM UTC
We are currently investigating this issue.
- investigating Feb 17, 2025, 06:32 PM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2025, 06:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 17, 2025, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 17, 2025, 07:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 17, 2025, 08:00 PM UTC
This incident has been resolved. In our research we found that this outage was only affecting service fees greater than $999. We also found no transactions that require any updates or re-processing as a result.
Notice February 14, 2025 Package update caused various frontend bugs across multiple events –
Started Feb 14, 2025, 09:00 AM UTC· resolved Feb 14, 2025, 09:00 AM UTC
- resolved Feb 14, 2025, 10:45 PM UTC
A package update that only partially deployed to our production environment caused various frontend bugs across multiple events. The issue was identified and resolved by our Product team ensuring the deploy completed across all of our production environment.
Notice February 3, 2025 Translations empty translation strings/fields –
Started Feb 03, 2025, 06:00 PM UTC· resolved Feb 03, 2025, 06:00 PM UTC
- resolved Feb 03, 2025, 06:24 PM UTC
A bug fix to our translations system caused a separate issue with a few customer sites and their translations. The bug fix was reverted, deployed to our production environment, and tested on affected customer sites.
Notice January 21, 2025 Scheduled jobs delayed 40m
Started Jan 21, 2025, 08:00 PM UTC· resolved Jan 21, 2025, 08:40 PM UTC
- resolved Jan 21, 2025, 08:53 PM UTC
Our scheduled jobs were delayed for approximately 40 minutes. Scheduled email blasts, invitations, and reminders were affected. This issue has been resolved and we are seeing these scheduled jobs running.
Notice January 16, 2025 SAML Login Error 29m
Started Jan 16, 2025, 10:16 PM UTC· resolved Jan 16, 2025, 10:45 PM UTC
- resolved Jan 17, 2025, 04:14 PM UTC
Starting at 10:16 PM UTC on January 16th 2025, an incident occurred that prevented users from logging in via SAML authentication. This issue arose during a planned incremental upgrade of our system, as part of our ongoing package and library updates. While gradually increasing traffic by 10% to monitor the upgrade's impact, we encountered an incompatibility in a SAML-related package. This issue was triggered specifically during the login, resulting in a redirect and login failures for affected users. At Swoogo, we hold ourselves accountable to providing our customers with a product that delivers the best possible experience in quality and reliability. We’re very sorry about the impact this outage had on you, your attendees, your team, business, and stakeholders. We’re here to support you in making your event successful. Please reach out if you need further assistance. Here is the timeline of the event: - At 10:16 PM UTC it was reported that some users were not able to login using SAML - At 10:21 PM UTC the root cause of the issue was determined to be an incompatibility between a third-party package and the primary language version of our platform. - At 10:31 PM UTC the platform upgrade was reverted and the error was no longer being seen - At 10:45 PM UTC customers replied that they can login again; by this time the incident was resolved. Here’s what we are doing next to ensure an amazing customer experience on our platform: Ensure proper automated testing that covers in-depth SAML login flows. Quality Assurance testing on major upgrades
Major January 9, 2025 Virtual Integrations page unavailable 2h 30m Integrations
Started Jan 09, 2025, 09:42 PM UTC· resolved Jan 10, 2025, 12:13 AM UTC
- investigating Jan 09, 2025, 09:42 PM UTC
We are currently working to address this issue and restore access to this page
- identified Jan 09, 2025, 09:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 09, 2025, 10:19 PM UTC
We have pushed a fix for the Virtual Integrations page access issue and are monitoring performance closely.
- resolved Jan 10, 2025, 12:13 AM UTC
This incident has been resolved.
Notice December 12, 2024 Limited access to Go Onsite 46m
Started Dec 12, 2024, 05:40 PM UTC· resolved Dec 12, 2024, 06:27 PM UTC
- identified Dec 12, 2024, 05:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 12, 2024, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2024, 06:27 PM UTC
This issue has been resolved and access to Go Onsite has been restored.
Major December 9, 2024 Intermittent Login issues with Go Onsite app 47m
Started Dec 09, 2024, 04:45 PM UTC· resolved Dec 09, 2024, 05:32 PM UTC
- investigating Dec 09, 2024, 04:45 PM UTC
We are currently investigating this issue.
- monitoring Dec 09, 2024, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 09, 2024, 05:32 PM UTC
This incident has been resolved.
Notice November 12, 2024 Swoogo Registration Error 1h 5m Event Registration
Started Nov 12, 2024, 05:42 PM UTC· resolved Nov 12, 2024, 06:48 PM UTC
- investigating Nov 12, 2024, 05:42 PM UTC
We're investigating errors in Swoogo Event Registration.
- identified Nov 12, 2024, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 12, 2024, 05:56 PM UTC
We have pushed a fix for the event registration errors and are monitoring performance closely.
- resolved Nov 12, 2024, 06:48 PM UTC
This incident has been resolved.
Notice November 6, 2024 User access issue 3h 3m Event Registration
Started Nov 06, 2024, 07:42 PM UTC· resolved Nov 06, 2024, 10:46 PM UTC
- investigating Nov 06, 2024, 07:42 PM UTC
We're investigating an issue with users who have Reporting permissions being unable to access events within Swoogo.
- identified Nov 06, 2024, 07:59 PM UTC
We have identified an issue with permission scoping and team is preparing a fix.
- monitoring Nov 06, 2024, 08:23 PM UTC
A fix has been implemented and our team is monitoring the results.
- resolved Nov 06, 2024, 10:46 PM UTC
This incident has been resolved.