Resolved after 2 hours 14 minutes, affecting Swoogo ID, on November 18, 2025.
Our upstream cloud provider has resolved the issue and we are seeing recovery on the Swoogo platform and logging into Swoogo ID. We'll continue to monitor for any additional errors. Please contact our support team if you encounter any problems.
Affected components
Update timeline
- identified Nov 18, 2025, 12:40 PM UTC
We have identified that some users are unable to login into the platform. This seems to be an Internet wide issue that is affecting our upstream authentication provider. We are engaging with them in trying to resolve the issue as fast as possible.
- monitoring Nov 18, 2025, 02:42 PM UTC
We are seeing signs of recovery in the upstream provider. We'll keep monitoring the situation.
- monitoring Nov 18, 2025, 02:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 02:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 02:54 PM UTC
Our upstream cloud provider has resolved the issue and we are seeing recovery on the Swoogo platform and logging into Swoogo ID. We'll continue to monitor for any additional errors. Please contact our support team if you encounter any problems.
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