Resolved after 2 days 16 hours, on August 28, 2025.
A fix has been implemented by a vendor. We are confirming that full functionality has been restored to our chat functionality.
Update timeline
- investigating Aug 28, 2025, 10:18 PM UTC
We are currently investigating an issue related to our chat functionality.
- investigating Aug 28, 2025, 10:19 PM UTC
We are continuing to investigate this issue.
- investigating Aug 29, 2025, 01:37 AM UTC
We're continuing our investigation and are in contact with a vendor to expedite a resolution.
- investigating Aug 29, 2025, 06:40 PM UTC
We are continuing to work with a vendor to reach a resolution.
- monitoring Aug 30, 2025, 01:26 PM UTC
A fix has been implemented by a vendor. We are confirming that full functionality has been restored to our chat functionality.
- resolved Aug 31, 2025, 02:38 PM UTC
This incident has been resolved.
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