Swoogo incident

Email sending outage

Resolved after 2 hours 23 minutes, affecting Email Delivery, on March 5, 2026.

monitoring Mar 05, 2026, 09:26 PM UTC

We are continuing to monitor for any further issues.

Started
Mar 05, 2026, 08:14 PM UTC
Resolved
Mar 05, 2026, 10:38 PM UTC
Duration
2h 23m
Detected by Pingoru
Mar 05, 2026, 08:14 PM UTC

Affected components

Email Delivery

Update timeline

  1. investigating Mar 05, 2026, 08:15 PM UTC

    We are investigating an outage with our email sending provider.

  2. investigating Mar 05, 2026, 08:57 PM UTC

    We have identified the issue with our upstream email delivery provider and have escalated an urgent support case with them.

  3. identified Mar 05, 2026, 08:57 PM UTC

    We have identified the issue with our upstream email delivery provider and have escalated an urgent support case with them.

  4. identified Mar 05, 2026, 09:15 PM UTC

    While we await a resolution from our email delivery provider, all outbound emails are being held in queue and will be processed as soon as the upstream issue is resolved. No emails will be lost.

  5. monitoring Mar 05, 2026, 09:25 PM UTC

    Email provider has corrected the mistake on their end and our emails are now flowing again. We are monitoring closely for any further impact.

  6. monitoring Mar 05, 2026, 09:26 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 05, 2026, 10:38 PM UTC

    This incident has been resolved.

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