Suralink Outage History

Suralink is up right now

There were 5 Suralink outages since February 12, 2026 totaling 7h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.suralink.com

Minor May 1, 2026

Degraded Performance with Clients Search - US Region

Detected by Pingoru
May 01, 2026, 01:39 PM UTC
Resolved
May 01, 2026, 02:28 PM UTC
Duration
49m
Affected: Suralink Web Application
Timeline · 4 updates
  1. investigating May 01, 2026, 01:39 PM UTC

    We are investigating reports of failures when using the Clients Search feature in the US region. We’ll provide an update in 30 minutes, or sooner if more information becomes available.

  2. identified May 01, 2026, 01:47 PM UTC

    We have identified the cause of the issue that is preventing the Clients Search feature from working as expected, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  3. monitoring May 01, 2026, 02:12 PM UTC

    A fix for the issue preventing Clients Search from working has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  4. resolved May 01, 2026, 02:28 PM UTC

    The issues with the Clients Search feature in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Critical February 27, 2026

File Upload and Download - US Region

Detected by Pingoru
Feb 27, 2026, 09:50 PM UTC
Resolved
Feb 27, 2026, 10:14 PM UTC
Duration
24m
Affected: File Uploads and Downloads
Timeline · 3 updates
  1. investigating Feb 27, 2026, 09:50 PM UTC

    We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 27, 2026, 10:01 PM UTC

    We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.

  3. resolved Feb 27, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Request Comments not saving or loading - US Region

Detected by Pingoru
Feb 24, 2026, 05:14 PM UTC
Resolved
Feb 24, 2026, 05:41 PM UTC
Duration
26m
Affected: Request List (Engagements)
Timeline · 3 updates
  1. investigating Feb 24, 2026, 05:14 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region, where request comments may not be loading or saving. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 24, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 05:41 PM UTC

    The issue that was preventing request comments from loading or saving has been resolved.

Read the full incident report →

Major February 20, 2026

SSO Login Issues

Detected by Pingoru
Feb 20, 2026, 02:46 PM UTC
Resolved
Feb 20, 2026, 03:58 PM UTC
Duration
1h 12m
Affected: SSOSSOSSO
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:46 PM UTC

    We are currently investigating an issue that is preventing some users from signing in through SSO. Our engineering teams are actively investigating, and we will provide an update when we have more information.

  2. monitoring Feb 20, 2026, 03:27 PM UTC

    A fix for the issue that was preventing some users from signing in through SSO has been implemented, and we are monitoring to ensure full recovery.

  3. resolved Feb 20, 2026, 03:58 PM UTC

    This issue that was preventing some users from signing in through SSO has been resolved.

Read the full incident report →

Critical February 12, 2026

Suralink Web Application - US Region

Detected by Pingoru
Feb 12, 2026, 04:27 PM UTC
Resolved
Feb 12, 2026, 08:44 PM UTC
Duration
4h 17m
Affected: Suralink Web Application
Timeline · 7 updates
  1. investigating Feb 12, 2026, 04:27 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. identified Feb 12, 2026, 05:29 PM UTC

    We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.

  3. monitoring Feb 12, 2026, 07:05 PM UTC

    Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.

  4. identified Feb 12, 2026, 07:31 PM UTC

    We have identified issues that are preventing some users from logging in and are working to resolve them asap.

  5. identified Feb 12, 2026, 08:04 PM UTC

    We are continuing to work to fully resolve the issue preventing some users from logging in.

  6. monitoring Feb 12, 2026, 08:23 PM UTC

    Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.

  7. resolved Feb 12, 2026, 08:44 PM UTC

    The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

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