Suralink experienced a critical incident on February 12, 2026 affecting Suralink Web Application, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 04:27 PM UTC
We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Feb 12, 2026, 05:29 PM UTC
We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.
- monitoring Feb 12, 2026, 07:05 PM UTC
Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.
- identified Feb 12, 2026, 07:31 PM UTC
We have identified issues that are preventing some users from logging in and are working to resolve them asap.
- identified Feb 12, 2026, 08:04 PM UTC
We are continuing to work to fully resolve the issue preventing some users from logging in.
- monitoring Feb 12, 2026, 08:23 PM UTC
Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.
- resolved Feb 12, 2026, 08:44 PM UTC
The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.