Suralink experienced a major incident on January 12, 2026 affecting Suralink Web Application, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Jan 12, 2026, 07:35 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Jan 12, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 08:23 PM UTC
This incident has been resolved.