Suralink incident

Degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite - US Region

Minor Resolved View vendor source →

Suralink experienced a minor incident on July 9, 2026 affecting Workpaper Suite and Assessment Hub and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 07:57 PM UTC
Resolved
Jul 09, 2026, 08:15 PM UTC
Duration
17m
Detected by Pingoru
Jul 09, 2026, 07:57 PM UTC

Affected components

Workpaper SuiteAssessment HubCloud Testing Suite

Update timeline

  1. identified Jul 09, 2026, 07:57 PM UTC

    We have identified an issue that is preventing the Intelligence features in Workpaper Suite, Ask Anything in Assessment Hub, and Cloud Testing Suite from working as expected. Our engineering team is actively working to resolve this, and we'll provide an update when we have more information to share.

  2. monitoring Jul 09, 2026, 08:07 PM UTC

    We have implemented a fix for the issues causing performance degradation in Workpaper Suite, Assessment Hub, and Cloud Testing Suite, and our teams are monitoring to ensure full resolution.

  3. resolved Jul 09, 2026, 08:15 PM UTC

    The issue that was causing degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite has been resolved.