Suralink experienced a critical incident on February 27, 2026 affecting File Uploads and Downloads, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
File Uploads and Downloads
Update timeline
- investigating Feb 27, 2026, 09:50 PM UTC
We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Feb 27, 2026, 10:01 PM UTC
We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.
- resolved Feb 27, 2026, 10:14 PM UTC
This incident has been resolved.