Suralink incident

Request Comments not saving or loading - US Region

Suralink experienced a major incident on February 24, 2026 affecting Request List (Engagements), lasting 26m. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2026, 05:14 PM UTC
Resolved: Feb 24, 2026, 05:41 PM UTC
Duration: 26m
Detected by Pingoru: Feb 24, 2026, 05:14 PM UTC

Affected components

Request List (Engagements)

Update timeline

investigating Feb 24, 2026, 05:14 PM UTC

We are investigating an issue with the Suralink web application affecting users in the US region, where request comments may not be loading or saving. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
monitoring Feb 24, 2026, 05:31 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 24, 2026, 05:41 PM UTC

The issue that was preventing request comments from loading or saving has been resolved.